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FAQ

Q

1.Are you a trading company or a manufactory?

A

We are a manufacturer of 15 years production; we supply the factory price with good quality and sincere service.

Q

2.When can I get my machine after I paid?

A

Normally production time is around 30-60days,the exact delivery depends on what kind of machine you order.The shipping time is based on your destination port.

Q

3.How to install my machines when it arrives?How much the cost?

A
Q

4.How long time for installation?

A

According your machines order,we will send one or two engineers to yourfactory;it will take about 10 days to 25 day, mainly depend on the project capacity.

Q

5.What’s your guarantee if we buy your machines?

A

We offer you high quality machines with 15months guarantee for machines, and 12 months for electrical parts. wrantty. And we provide life-long technical support. We will send free spare parts together with machines by container.During the warranty time,we will supply the spare parts with our cost including the delivery fees.

Q

6. What certificates you can provide?

A

Our factory provides the CE, SGS, ISO, and accroding to some countries, we also can provide the PVOC, COC, SONCAP, BSC...etc.

Q

7. What's the payment term you could supply?

A

Normally, for machines, we accept 30% T/T as deposit, and balance paid after customer's inspection before delivery. For molds are customized, so the down payment is 50%, and balance paid after customer check the test samples. 100% irrevocable L/C at sight also acceptable by us.

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